This issue usually has a few common causes and can be resolved from home in most cases.
Check these first:
— Check your internet connection. Try turning your mobile data or Wi-Fi off and back on.
— Clear your browser's cache and cookies (Settings → Privacy → Clear Cache).
— Make sure you're using the latest version of Chrome or Firefox.
For app-related issues:
— If you have an older version of the app, update it. Search for Unibets on the Play Store or App Store and the update option will appear.
— If reinstalling doesn't help after an update, uninstall the app and do a fresh install.
— Check that your phone has enough storage — at least 500 MB of free space is required.
If the site won't load:
— Flush your DNS cache. On Android, go to Settings → Network and change your DNS.
— Try a different browser. Sometimes an issue with one browser won't affect another.
— If the issue persists for more than 24 hours support@unibets.ws— let us know with a screenshot.
In Case of Server Maintenance: Brief maintenance windows occasionally occur between midnight and 4 AM. During this time, the site or app may be temporarily unavailable. It should resolve on its own after a short wait.
There are several reasons an account may get locked on Unibets, and each one has its own solution.
Temporary lock (30 minutes):
Five consecutive incorrect password attempts will automatically lock your account for 30 minutes. This is a security measure. It will unlock on its own after 30 minutes.
Locked due to suspicious activity:
If a login attempt is detected from an unrecognized country or device, your account will be locked to protect your security. In that case:
— Check whether the OTP was sent to your registered mobile number.
— Verifying your identity with an OTP will unlock your account.
Locked pending KYC verification:
If KYC (identity verification) documents are not submitted after a large withdrawal request, your account may be restricted. Please send a photo of your national ID and a selfie to support.
Closed Due to Policy Violation:
If multiple accounts or bonus abuse is detected, the account may be permanently closed. In this case support@unibets.ws— you may submit an appeal.
For a Quick Fix: Reach out via live chat or email with your mobile number and username — issues are typically resolved within 1–2 hours.
Withdrawals on Unibets are fully transparent — no hidden charges.
About Fees:
Unibets does not charge any processing fee for standard withdrawals. However, payment gateways such as bKash or Nagad may apply their own transaction charges — this is entirely a third-party matter and outside Unibets's control.
Limit (per transaction):
— Minimum Withdrawal: ৳500
— Maximum (Daily, Standard Member): ৳50,000
— Maximum (VIP members): Up to ৳2,00,000
— Monthly Limit: Varies by Account Level
Processing Time:
— bKash / Nagad / Rocket: usually 5–30 minutes
— Bank transfer: 1–2 business days
— Crypto (USDT): 10–30 minutes (including network confirmation)
Limit without KYC: Once cumulative withdrawals exceed ৳10,000 on an unverified account, identity documents will be required.
To find out more Financial Transactions View the page.
Short answer: No. Unibets strictly prohibits anyone under the age of 18 from using the platform.
Why This Rule Exists:
Following age restrictions is a condition of international licensing — it ensures the protection of minors and promotes responsible gaming. This is not a formality; it is a legal obligation.
Verification Process:
Date of birth is verified at registration. For large withdrawals, KYC must be completed using a National ID or birth certificate. If a false age is provided at registration and later detected, the account will be closed and the balance forfeited.
For parents:
If your child has access to a shared family device, we recommend using parental control software. If you notice anything suspicious, support@unibets.wsto let us know.
To read more about responsible gaming, visit our Responsible Gaming Visit the page.
Forgetting your password is perfectly normal. On Unibets, you can reset it in just 2 minutes via mobile OTP.
Step-by-Step Instructions:
Step 1: On the login page Go to the page and click the "Forgot Password?" link.
Step 2: Enter your registered mobile number and click the "Send OTP" button.
Step 3: Enter the 6-digit OTP sent to your mobile in the designated field. The code is valid for 5 minutes.
Step 4: Create a new password — at least 8 characters, including numbers and special characters.
Step 5: Log in immediately with your new password.
If you don't receive an OTP:
— Check that the number is active.
— Wait 1 minute, then click the "Resend" button.
— If your number has changed, use the email option or contact support.
Warning: Unibets will never ask for your password by phone or message. Anyone asking for your password is a scam.
The easiest way to find promotions on Unibets is to go directly to Latest Promotions page. All active offers are listed here.
How often it's updated:
— Daily Offers: Daily login rewards and flash deals are available every day.
— Weekly offers: New reload bonuses and cashback offers go live every Monday.
— Monthly offers: Major tournament and special event offers are released at the beginning of the month.
— On special occasions: Extra bonuses are activated during Eid, Puja, the World Cup, and IPL.
To Never Miss an Offer:
— Keep notifications turned on for your account.
— Keep your newsletter subscription active on your registered email.
— Log in daily — active offers are visible on the dashboard.
Promotion validity: The expiry date and terms for each offer are clearly stated on the Promotions page. Once an offer expires, it is automatically removed.
Claiming the Unibets welcome bonus takes just a few simple steps.
Eligibility Requirements:
— Newly registered accounts only (no prior account must exist).
— Your first deposit must be a minimum of ৳300.
— Your account must be verified with a mobile OTP.
Bonus amount:
Get a 100% bonus on your first deposit — up to ৳10,000. Deposit ৳5,000 and an extra ৳5,000 in bonus funds will be added, giving you ৳10,000 to play with.
How to claim your bonus:
Step 1: Registration and verify your mobile number.
Step 2: Make your first deposit of at least ৳300 using any available method.
Step 3: The bonus will be automatically credited to your bonus wallet as soon as the deposit is made.
Step 4: No separate code is needed to activate your bonus.
Wagering Requirements: Bonus funds cannot be withdrawn directly. Withdrawals are available after wagering a set number of times (typically 10–15x). For details On the Promotions page available.
Keep in mind: The welcome bonus is available once only — on your first deposit. It doesn't apply to your second deposit, but you can receive a reload bonus instead.